Privacy Policy

Last Updated: 13 July 2026

1. Introduction
Welcome to Optimal Group. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or interact with our website, www.optimal-group.net (the “Site”), contact us, request a quotation, or use our services.

We value your privacy and are committed to processing personal information responsibly and in accordance with South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) and other applicable data protection laws.

2. Personal Information We Collect
When you visit our Site, we may automatically collect certain technical information about your device and browsing activity, including your IP address, browser type and version, device type, operating system, time zone, pages viewed, time spent on the Site, and referring websites or search terms.

We may use technologies such as cookies, server logs and similar tracking technologies to collect this information.

If you contact us through a website form, email, telephone, WhatsApp or another communication channel, we may collect information such as your name, company or organisation name, job title, email address, telephone number, service requirements, message details and any other information you choose to provide.

Where you become a client, we may also collect information reasonably required to provide and manage our services, including billing details, account information, authorised contact details, support correspondence and technical information relating to the systems or services we manage on your behalf.

This information is collectively referred to as “Personal Information.”

3. How We Use Your Personal Information
We may use your Personal Information to:
• Respond to enquiries, messages, support requests or requests for quotations.
• Provide, manage and improve our IT, cloud, infrastructure, security and related services.
• Communicate with clients, prospective clients, partners and service providers.
• Process administrative, contractual, billing and account-related matters.
• Improve the performance, functionality, usability and security of our Site and services.
• Detect, investigate and prevent fraud, misuse, unauthorised access or potential security threats.
• Comply with legal, regulatory, contractual or professional obligations.
• Send service-related communications and, where permitted, relevant marketing communications.

We will not use your Personal Information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or with your consent.

4. Sharing Your Personal Information
We do not sell, rent or trade your Personal Information. We may share it with trusted third-party service providers where reasonably necessary to operate our business, deliver our services or maintain our Site. These may include:
• Website hosting and infrastructure providers.
• Cloud, backup, email and productivity service providers.
• Analytics providers, such as Google Analytics.
• Communication, cybersecurity and technical support providers.
• Accounting, payment processing and professional advisory providers.

We may also disclose Personal Information where required to:
• Comply with a legal obligation, court order or lawful request from a regulator or government authority.
• Enforce our agreements, terms or policies.
• Protect our rights, property, systems, clients, staff or the public.
• Facilitate a lawful business transaction, restructuring or transfer of assets.

Service providers who process Personal Information on our behalf are required to handle it securely, only for authorised purposes, and in accordance with POPIA and applicable law.

5. International Data Transfers
Some of the service providers we use may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that the information receives a level of protection that is consistent with POPIA.

6. Cookies and Tracking Technologies
Cookies and similar technologies help us understand how visitors use our Site, remember preferences, maintain security and improve the browsing experience. You can manage or disable cookies through your browser settings. However, some parts of the Site may not function properly if cookies are disabled.

For general information about managing cookies, visit www.allaboutcookies.org.

7. Your Rights Under POPIA
Subject to applicable law, you may have the right to:
• Request access to the Personal Information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or restriction of your information where legally permitted.
• Object to certain processing of your Personal Information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

8. Data Security
We implement reasonable technical and organisational safeguards designed to protect Personal Information against loss, misuse, unauthorised access, interference, alteration, disclosure or destruction. However, no website, system or electronic transmission can be guaranteed to be completely secure.

9. Data Retention
We retain Personal Information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide our services, resolve disputes, enforce agreements, or comply with legal and regulatory requirements. When information is no longer required, it will be securely deleted, destroyed or anonymised.

10. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third parties. We encourage you to review their privacy policies before providing them with Personal Information.

11. Do Not Track
Our Site does not currently alter its data collection practices in response to “Do Not Track” signals sent by web browsers.

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, services, technology, legal obligations or regulatory requirements. The most current version will be published on this page together with the revised “Last Updated” date.

13. Contact Us
If you have any questions about this Privacy Policy, how we process Personal Information, or wish to exercise your privacy rights, please contact us:

Optimal Group
Email: experts@optimal-group.net
Website: www.optimal-group.net
Telephone: +27 72 568 2059
Address: Reef Insurance House, Corner Mowbray Avenue and Bunyan Street, Benoni, 1501, South Africa